How can we help?
FAQ
ORDERS
Where can I find my tracking number?
If you did not yet receive your tracking number by email, you can use our Order Lookup to view the tracking number and status of your order.
When will you ship my order?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
Your order will ship out as soon as it's processed by our warehouse. Our order processing times are:
Orders not containing a pre-order item: 4-5 days
Orders containing a pre-order item: Varies based on pre-order wait time.
Delivery times vary depending on your location ad selected delivery method.
Shipping fees are non-refundable in the case of returns.
My order status says "delivered" but I have not received it.
Fill out our Contact Us form with your order number, and we'll look into it for you.
There's something wrong with my order.
Fill out our Contact Us Form with your order number.
RETURNS, EXCHANGES & FINAL SALE PRODUCTS
How do I return/exchange an item?
U.S. Customers:
Find your order on your account page. Expand it to view the details, then click on the Exchange/Refund button. If you don't have an account with us, you can use or Order Lookup tool to find your order and initiate a return from there.
Note, certain products are not exchangable or refundable and are considered Final Sale products such as all Magical Unicorns Mounted Canvas Artwork prints. These products are carefully packaged and are quality controlled as Final Sale products. If for any reason you receive a damaged package from shipping, please get in touch through our Contact Us Form.
International Customers:
All product sales are final to international customers.
How long does it take for a return/exchange to be completed?
We typically process returns/exchanges within 48 hours upon receiving your package.
What is a Final Sale product?
Certain products are not exchangable or refundable and are considered Final Sale products such as our Magical Unicorns Mounted Canvas Artwork prints.
These products are carefully packaged and are considered Final Sale products. If for any reason you receive a damaged package from shipping, please get in touch through our Contact Us form.
Can I cancel my order?
Once an order is placed and you wish to cancel, please get in touch through our Contact Us form and list your order number.
INTERNATIONAL CUSTOMERS
Why isn't this product available to ship to my country?
Some of our products are limited to select countries.
Do you ship internationally?
We currently ship to over 30 countries. If you cannot select your country when checking out, fill out our Contact Us form and we will let you know if we are able to ship to your address.
How long will my order take to arrive?
Shipping times vary depending on your country of residence and the shipping method you select.
Will I need to pay duties and taxes?
Many countries require that customers pay import duties or fees when they shop online from another country. There are typically order thresholds for this (i.e. orders over X amount are charged, orders under are not) but you'll need to check the Customs website for your country for the exact details.
When you are tracking your package, our tracking will show once the package has reached a Customs office. If it isn't released within a few days of getting to Customs, you should contact your Customs office to check and see if payment is required. Most of the time they will contact you directly, but not always.
